FAQ'S

Yes. For our Bridal and Formal collections, we offer made-to-measure tailoring. You can select custom sizing on the product page or contact our team directly via WhatsApp at +92 323 6000056 with your specific measurements.

Custom color palettes and design adjustments are available primarily for our Bridal and select Formal collections. Please reach out to our design consultants before placing your order to discuss feasibility and timelines.

Please refer to our detailed Size Guide available on every product page. If your measurements fall between two sizes, we recommend opting for the larger size to allow room for alterations.

Because our bridal and formal pieces undergo immediate processing and handwork, cancellations or modifications are only accepted within 24 hours of placing your order.

Yes, we deliver worldwide (including the UK, USA, Canada, UAE, and Europe) via reliable courier partners such as DHL and FedEx.

• Semi-Formal / Ready-to-Wear: 7 to 14 business days.
• Luxury Formal Wear: 3 to 5 weeks.
• Bridal Wear: 6 to 10 weeks (depending on the intricacy of hand embroidery and customization).

Note: You will receive an automated tracking number via email as soon as your parcel is dispatched.

International orders may be subject to customs inspection, local import duties, and taxes determined by the destination country's government. These charges are the responsibility of the recipient.

We accept major credit/debit cards (Visa, MasterCard), bank wire transfers, and online secure payment gateways. Cash on Delivery (COD) may be available for select domestic ready-to-wear orders within Pakistan.

Our website allows you to browse and checkout in major international currencies (such as GBP £, USD $, and PKR). Your card issuer will convert the transaction based on their daily exchange rate.

Because our garments are made-to-order, customized, or delicate luxury wear, we do not offer returns or refunds once an order is processed.

In the unlikely event that an item arrives damaged or incorrect, please notify us within 48 hours of delivery with clear photographs and your order number at [email protected] or WhatsApp at +92 323 6000056. We will arrange an alteration, repair, or replacement.

All our garments feature delicate fabrics (silk, chiffon, net, organza) and intricate hand embellishments (zardozi, dabka, tilla, sequence). Dry clean only at a professional luxury garment cleaner. Store in a breathable garment bag away from direct sunlight and moisture.